Well, I last posted this warning last October. Epson response over the telephone? "You need to take the matter up with the seller" and "Never come across this problem. It's a 100% reliable model. You may have accidentally damaged it" And don't think that pointing out that you are one of MANY having these problems and providing links will help. It will not.
Epson ONLY accepts positive feedback telling people how wonderful their machines are.
So why am I posting again? Last Tuesday and then on Saturday I had forwarded messages from Amazon -inquiries from other customers about this piece of crap. Apparently Amazon does this. My response to both was keep the machine as an A4 scanner -its fast- but get another printer. The kicker is that one of the Amazon customers had read this piece about the machine on CBO and thought I was over exaggerating. But he like "the sleek look" of the machine so bought it. I'll say nothing.
Both customers were having all the problems I had. The net is full of people complaining about the Epson Piece Of Crap (EPOC)
Today I spent over an hour trying to get the EPOC to accept an Epson ink cartridge. "Not recognised" -so I put in another. Same thing. After 40 minutes I put in a "compatible cartridge" -accepted. Printed an ink nozzle check. A-OK. Went to print off a letter....one of the other cartridges was now not recognised. After 1 hour and 25 minutes I punched the EPOC and unplugged it.
Tomorrow I buy a new printer.
So, read this and if you or your friends are thinking of buying a scanner/printer DO NOT even think about the EPOC.
As for Epson I have to say it gives the lousiest and worst "Not us. We blame everyone else!" 'customer service' I've ever dealt with.
Now 4-5,000 other people know it.
Before reading the below post an up-date. You'll notice at the end
the response from Epson. I have tried contact by phone but it seems
they have "no record of previous contact" which is...convenient. Also,
you cannot make a complaint (I sent a letter to their UK headquarters
-nothing) because its online site does not allow for that only technical
support or about a repair and I am complaining about THE worst machine
I've used in over 20 years -I'm back to using my Canon IP1800.
I have tried but Epson seem to want to ignore complaints and about this model there are a lot.
So, around 3,000 people will see this on CBO a day and my Google+ guarantees 3-4,000 views so 6-7,000 people a day will see this. And, yes, I am reposting.
_________________________________________________________________________________
A couple of people involved in Small Press asked what I thought of the Epson Stylus Sx130 scanner-printer? They quite obviously missed my post on it. I now learn that all the problems I outlined are quite common!
Two days before the BCZF and I need to print off things and despite non-stop working on the ***** thing -up to 20 hours so far- and it still refuses to accept ink cartridges.
NEVER EVER EVER BUY THIS MACHINE
I have tried but Epson seem to want to ignore complaints and about this model there are a lot.
So, around 3,000 people will see this on CBO a day and my Google+ guarantees 3-4,000 views so 6-7,000 people a day will see this. And, yes, I am reposting.
_________________________________________________________________________________
A couple of people involved in Small Press asked what I thought of the Epson Stylus Sx130 scanner-printer? They quite obviously missed my post on it. I now learn that all the problems I outlined are quite common!
Two days before the BCZF and I need to print off things and despite non-stop working on the ***** thing -up to 20 hours so far- and it still refuses to accept ink cartridges.
NEVER EVER EVER BUY THIS MACHINE
Review (well an Angry diatribe) Epson Stylus SX130 -Why NEVER To Buy One!
Right, firstly, when I got this machine it seemed to be a gods send. A
scanner and copier all in one -fast. Yes, I had been warned that "it is
a bitch when it comes to ink!" In fact, I never realised how bad it
was. This is the machine -
Sleek. Smooth. Look at those curves....ohhh, yeah. They always say that evil hides behind beauty.
As I've written, this is a quick scanner and the copier is a bit slower but since my old desktop Canon FC220 is now beyond repair (and, unbelievably, twenty years on the toner cartridges have increased so much in price (I could buy one for £35-50 back in 2000 and now Staples and Office World want £100-150!!! THAT is far more than the machine cost) its a good deal.
One thing I noticed is that the copier will NOT copy in colour. Now if I put a colour image on the plate to scan I get a colour image to save. If I put a colour image on the plate to photocopy I get...black and white and to be honest not that good a quality. Something Mr Stransky can probably verify!
But so what -its okay for copying a letter. If I want a good copy of an image I HAVE to scan, save and print it from there.
Look at the SX130....begging to be used....
But here is the BIG problem. No, not "big" as that under-states it. The major problem comes with the ink cartridges. Take a look at the bottom right of that photo above.
And here is your close-up.
You see that absolutely moronically designed piece of plastic over the cartridges? Yes, that is molded in place. It cannot be move. You'll note they show the cayan cartridge removed and this is so you think its easy. It is not.
Run out of ink and an orange light flashes above that tear shaped symbol. Your ink is running low. That makes me laugh. The tear-drop is there to indicate the huge amount of grief you are in for.
The slider is supposed to move the cartridge that needs replacing to the point you see above -where the cyan cartridge has been removed. You pop it out and replace it then press that button above the tear drop and the yellow cartridge moves along to be replaced. My ass.
The machine runs through the whole 20-30 second roll action after each cartridge is replaced...IF you can replace them. The cartridges tend not to move into place. After minutes of trying to get the bloody cartridges to move into place you think "if I take out the first one then I can get to the second one to replace it!" No. Just no.
Now, I've used HP and canon printers in the past and when cartridges need replacing you lift up the panel and the cartridges tend to move into place for removal. NEVER ever had a problem with that in...over twenty years of using printers. Not this one. No. That piece of shit plastic shaping means that you cannot -cannot- get to the cartridges.
You DO have options. One is to try to slide the cartridges along but this takes quite a bit of effort and I would NOT recommend that. The best option, sadly I do not have the tools for this, is to cut out that piece of shit plastic. Am I angry? Yes. There is absolutely no reason for that plastic to be there other than to cause the user major problems. The designer is a complete ass-head.
But there is more. If you manage the approximately ten minutes or more it can take to replace the cartridges (my record is 45 minutes) the machine itself...well, it tries to screw you up. Runs through the motions....yes, cartridges replaced. Good. Now to print!
"Cartridge not recognised"....whaat? Run it all through again to print "Cartridge not recognised" and then you are told to use Epsom only cartridges. Yes, I have put in an Epson cartridge. So, you remove the cartridge again...replace it. Run through okay...."Cartridge not recognised"....I have, before now, spent over an hour trying to sort this problem out. Suddenly...the cartridge is okay. Phew. Three copies into your printing "Cartridges not recognised"....yes, now all three -Cayan, magenta and yellow are not recognised and you "need Epson cartridges"....but they ARE Epson cartridges!!!!
Some times you only need to remove one cartridge, some times all three and then two will be recognised but not the third. More hassle then....success! Continue print.....black cartridge not recognised. Here we go again.
And here is a thing. This week I have printed off some black and white illoes. Not a large number -I have, in three days, used 18 cartridges. I have them here in front of me and if I shake them they have a good deal of ink in them...but the printer says no. It is why I now use Epson Compatible cartridges -same end results, cheaper but still all the replacement problems....I just save money.
So, I asked the fella who works in PC World about the Epson SX130 and...he laughed. Apparently I had NOT purchased a damaged machine as I'd thought. "I've not met anyone with the SX130 that hasn't had a problem" he told me. That plastic crap over the cartridges? "If it was me I'd cut the ***** out. There isn't any reason for it to be there." A customer standing three feet away joined in. "The SX130? They are utter crap. My boss had one for each office because he thought scanner, copier and printer all in one -brill! So five offices each had one. In six months they were thrown into the waste skip!"
WHY do you never meet these people BEFORE you buy? And the PC World man? "People want one we sell it." Good customer service there!
So, yes, I am going to look for a new scanner/copier/printer and it will not be an Epson. Oh, did I mention your print outs can be ejected by the printer half done because the ink has run out even though it says you have enough?
Epson UK, incidentally -in two phone calls- tried every single excuse including that I probably buggered the machine up in some way.
There, Epson, a blog that has had over 2 million views has called out your awful printer. Hey, send me a three machine that does all the SX130 is supposed to do and we'll see how that goes.
_________________________________________________________________________
Epson response to my comment/complaint as outlined above NEVER BUY EPSON!!
As I've written, this is a quick scanner and the copier is a bit slower but since my old desktop Canon FC220 is now beyond repair (and, unbelievably, twenty years on the toner cartridges have increased so much in price (I could buy one for £35-50 back in 2000 and now Staples and Office World want £100-150!!! THAT is far more than the machine cost) its a good deal.
One thing I noticed is that the copier will NOT copy in colour. Now if I put a colour image on the plate to scan I get a colour image to save. If I put a colour image on the plate to photocopy I get...black and white and to be honest not that good a quality. Something Mr Stransky can probably verify!
But so what -its okay for copying a letter. If I want a good copy of an image I HAVE to scan, save and print it from there.
But here is the BIG problem. No, not "big" as that under-states it. The major problem comes with the ink cartridges. Take a look at the bottom right of that photo above.
And here is your close-up.
You see that absolutely moronically designed piece of plastic over the cartridges? Yes, that is molded in place. It cannot be move. You'll note they show the cayan cartridge removed and this is so you think its easy. It is not.
Run out of ink and an orange light flashes above that tear shaped symbol. Your ink is running low. That makes me laugh. The tear-drop is there to indicate the huge amount of grief you are in for.
The slider is supposed to move the cartridge that needs replacing to the point you see above -where the cyan cartridge has been removed. You pop it out and replace it then press that button above the tear drop and the yellow cartridge moves along to be replaced. My ass.
The machine runs through the whole 20-30 second roll action after each cartridge is replaced...IF you can replace them. The cartridges tend not to move into place. After minutes of trying to get the bloody cartridges to move into place you think "if I take out the first one then I can get to the second one to replace it!" No. Just no.
Now, I've used HP and canon printers in the past and when cartridges need replacing you lift up the panel and the cartridges tend to move into place for removal. NEVER ever had a problem with that in...over twenty years of using printers. Not this one. No. That piece of shit plastic shaping means that you cannot -cannot- get to the cartridges.
You DO have options. One is to try to slide the cartridges along but this takes quite a bit of effort and I would NOT recommend that. The best option, sadly I do not have the tools for this, is to cut out that piece of shit plastic. Am I angry? Yes. There is absolutely no reason for that plastic to be there other than to cause the user major problems. The designer is a complete ass-head.
But there is more. If you manage the approximately ten minutes or more it can take to replace the cartridges (my record is 45 minutes) the machine itself...well, it tries to screw you up. Runs through the motions....yes, cartridges replaced. Good. Now to print!
"Cartridge not recognised"....whaat? Run it all through again to print "Cartridge not recognised" and then you are told to use Epsom only cartridges. Yes, I have put in an Epson cartridge. So, you remove the cartridge again...replace it. Run through okay...."Cartridge not recognised"....I have, before now, spent over an hour trying to sort this problem out. Suddenly...the cartridge is okay. Phew. Three copies into your printing "Cartridges not recognised"....yes, now all three -Cayan, magenta and yellow are not recognised and you "need Epson cartridges"....but they ARE Epson cartridges!!!!
Some times you only need to remove one cartridge, some times all three and then two will be recognised but not the third. More hassle then....success! Continue print.....black cartridge not recognised. Here we go again.
And here is a thing. This week I have printed off some black and white illoes. Not a large number -I have, in three days, used 18 cartridges. I have them here in front of me and if I shake them they have a good deal of ink in them...but the printer says no. It is why I now use Epson Compatible cartridges -same end results, cheaper but still all the replacement problems....I just save money.
So, I asked the fella who works in PC World about the Epson SX130 and...he laughed. Apparently I had NOT purchased a damaged machine as I'd thought. "I've not met anyone with the SX130 that hasn't had a problem" he told me. That plastic crap over the cartridges? "If it was me I'd cut the ***** out. There isn't any reason for it to be there." A customer standing three feet away joined in. "The SX130? They are utter crap. My boss had one for each office because he thought scanner, copier and printer all in one -brill! So five offices each had one. In six months they were thrown into the waste skip!"
WHY do you never meet these people BEFORE you buy? And the PC World man? "People want one we sell it." Good customer service there!
So, yes, I am going to look for a new scanner/copier/printer and it will not be an Epson. Oh, did I mention your print outs can be ejected by the printer half done because the ink has run out even though it says you have enough?
Epson UK, incidentally -in two phone calls- tried every single excuse including that I probably buggered the machine up in some way.
There, Epson, a blog that has had over 2 million views has called out your awful printer. Hey, send me a three machine that does all the SX130 is supposed to do and we'll see how that goes.
_________________________________________________________________________
Epson response to my comment/complaint as outlined above NEVER BUY EPSON!!
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